Returns and refund policy


Shipping & Return

Orders from www.louisleeman.com can be placed only if the delivery country is included in the following list; Please find below related costs (as example for low top shoes box) for shipping and return.

Country

$

Australia 40 $
Austria 26 $
Belgium 26 $
Bulgaria 26 $
Canada 28 $
China 40 $
Croatia 26 $
Cyprus 26 $
Czech Republic 26 $
Denmark 26 $
Estonia 26 $
Finland 26 $
France 26 $
Germany 26 $
Greece 26 $
Hong Kong 40 $
Hungary 26 $
India 40 $
Ireland 26 $
Italy 11 $
Japan 40 $
Latvia 26 $
Lithuania 26 $
Luxembourg 26 $
Malaysia 40 $
Malta 26 $
Netherlands 26 $
Poland 26 $
Portugal 26 $
Romania 26 $
Singapore 40 $
Slovakia 26 $
Slovenia 26 $
Spain 26 $
South Korea
40 $
Sweden 26 $
Taiwan 40 $
United Arab Emirates 40 $
United Kingdom 26 $
United States of America 28 $
Vietnam 40 $

 

Shipping cost is not included in the product page and it is shown in the check out process.

Shipments to Europe: Do not have any additional tax or customs fees in addition to the final cost shown in the product page (VAT is already included).

Shipments to USA: are subject to Duties and Delivery Paid service that will be shown during the check out process; USA authorities may require local customers to pay additional sales taxes or local taxes, as applied by government import laws. Louis Leeman (USA) inc. cannot be held responsible for these taxes under any circumstances.

Delivery Time usually takes between 2 to 6 business days from the date of the order confirmation, although international shipments may take longer due to delays in customs.

We do not ship out on: January 1st, January 6th, Easter Monday, April 25th, May 1st, June 24th, August 15th to 19th August, November 1st, December 8th, December 25th, , December 26th

If you are not 100% satisfied with your purchase on www.louisleeman.com, you can return your shoes for a full refund, provided:                

  • The return is requested within 28 days of the delivery date.
  • The returned shoes are unworn; in the state you received them from us and in the original packaging. (Please be sure to try the shoes on a carpeted surface to avoid scratch marks).
  • We reserve the right to refuse a return if the return is requested after 28 days
  • The item is not Customized or a special request

Please do not send the return back before contacting returns@louisleeman.com and please give us the following information:

- Receipt number or proof of purchase

- Return Item's code and description,

- Reason for return;

We will reply with all the information you need to be able to finalize your return including your DHL postage.

We will confirm via email once your returned items have been received and inspected. If the item meets the above conditions your refund will be processed to your original payment method within 5 business days.

If you still haven’t received a your refund, please contact your credit institution to ask about processing times. Please contact us at returns@louisleeman.com if you have any additional questions.

Return shipping charges and duties must be paid by the customer. Shipping costs and duties are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.